Refund Terms & Conditions
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
- To complete your return, we require a receipt or proof of purchase.
- Contact us before returning your item for instructions on return and replacement.
Replacement (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
If you are approved, then your return will be processed, and a replacement will be scheduled.
Lost or stolen
Hope is not lost! Following these instructions enables you to get your package as quickly as possible if it's around.
- Verify the shipping address
You can look up your order's shipping address by clicking on the tracking number in the confirmation email we sent to you.
- Look around the delivery location
Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
- See if someone else accepted delivery
Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.
- Wait 36 hours—packages can show as delivered while still in transit.
If your order is 36 hours passed the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us with the claim number.
Please note: Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn't update within 3 weeks, the package is considered missing at that point.
- If a package falls in to this category, Cocoa Made reserves the right to send a replacement. Returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at: firstname.lastname@example.org and we will give you instructions on how to initiate a return.
- You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.