Refund Terms & Conditions

We do not accept returns, exchanges or refunds. All sales are final. Cocoa Made reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 7 days of receipt of package. Customer must provide photos of the issue including the packing slip. Contact us at info@cocoamade.com if you need to report a damaged or missing item in your order.

If you for some reason you will be returning a product to us you will be responsible for paying for the shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.