FAQ/SHIPPING

When will I receive my order?

Orders will be shipped via USPS from Oakland CA. 

You can expect your purchase to arrive within 4-7 business days from receipt of your order. 

Please allow up to 3 business days to process and pack your order.  Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

How much is shipping?

For domestic shipping (inside the USA), we offer flat rate shipping of $4.95 and $6.95 depending on weight of order. Domestic orders of $100 or more ship free. 

Do you ship internationally?

Yes, we do! At this time we ship to the U.S. (does not include Puerto Rico, Guam or the US Virgin Islands), United Kingdom and Canada.

Shipping rates are determined by weight and are calculated by the United States Postal Service.

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your FoyoFace order and/or shipping total. FoyoFace is not responsible for fees associated with import. All fees must be paid by the parcel recipient. 

In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

My item arrived damaged.

We make every attempt to make sure your items arrive to you safely, but sometimes things happen that are out of our control. We don't do refunds, but we will happily replace your item(s). Please check our refund policy.

Can I cancel or change my order
No. All sales are final
 
Press Inquiries

Members of the media can contact us at info@cocoamade.com