FAQ

When will I receive my order?

Purchases will be shipped via USPS from Oakland CA. 

You can expect your purchase to arrive within 4-7 business days from receipt of your order. 

Please allow up to 2 business days to process and pack your order.  Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

How much is shipping?

For U.S. shipping, we offer flat rate shipping of $4.95 and $6.95 depending on weight of order. Orders of $100 or more ship free. 

Do you ship internationally?

Yes, we do! At this time we ship to the U.S. (does not include Puerto Rico, Guam or the US Virgin Islands), United Kingdom and Canada.

Shipping rates are determined by weight and are calculated by the United States Postal Service.

Orders of $100 or more ship free. 

My item arrived damaged.

We make every attempt to make sure your items arrive to you safely, but sometimes things happen that are out of our control. We don't accept refunds, but we will happily replace your item(s). Please contact us first, to make us aware of the issue and to get detailed information on how to go about returning the item(s). 

Press Inquiries

Members of the media can contact us at info@cocoamade.com