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FAQ/Shipping

When will I receive my order?

Orders will be shipped via USPS from Oakland CA. Please allow up to 3-5 business days to process and pack your order.  Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

   

How much is shipping?

For domestic shipping (inside the USA), we offer flat rate shipping of $5.95 and fre shipping on purchases of $100 or more.

   

Do you ship internationally?

At this time, we ship to the US only.

   

My item arrived damaged.

We make every attempt to make sure your items arrive to you safely, but sometimes things happen that are out of our control. We do not offer refunds, but we will happily replace your item(s). Please check our refund policy.

   

Can I cancel or change my order?

No. All sales are final. Please check our refund policy.

   

I'm with the press and have an inquiry.

Members of the media can contact us at media@cocoamade.com

  

I'm interested in becoming a Cocoa Made Stockist.

If you would like to carry our pieces in your shop, contact us at info@cocoamade.com

  

 

 

 

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