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FAQ/Shipping

FAQ

Are you eco-friendly?

Absolutely! We use eco-friendly materials and recyclables. Our packaging is also eco-friendly and recyclable.

Do you have a brick and mortar store?

We are online only at this time.

How can I become a stockist?

If you would like to carry our pieces in your shop, contact us at info@cocoamade.com

Shipping questions

How much is shipping?

For domestic shipping (inside the USA), we offer flat rate shipping of $5.95 and fre shipping on purchases of $100 or more.

Do you ship internationally?

At this time, we ship to the US only.

When will I receive my order?

Orders will be shipped via USPS from Oakland CA. Please allow up to 3-5 business days to process and pack your order.  Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

Returns questions

Can I cancel or change my order?

No. All sales are final. Please check our refund policy.

Do you offer refunds?

We do not offer refunds, but we will happily replace your item(s) if damaged. Please check our refund policy.

What happens if my item arrives damaged?

We make every attempt to make sure your items arrive to you safely, but sometimes things happen that are out of our control. We do not offer refunds, but we will happily replace your item(s). Please check our refund policy.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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