FAQ/Shipping

When will I receive my order?

Orders will be shipped via USPS from Oakland CA. 

You can expect your purchase to arrive within 4-8 business days from receipt of your order. 

Please allow up to 3 business days to process and pack your order.  Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

How much is shipping?

For domestic shipping (inside the USA), we offer flat rate shipping of $4.95 and $6.95 depending on weight of order. Domestic orders of $75 or more ship free. 

Do you ship internationally?

At this time, we ship to the US only.

My item arrived damaged.

We make every attempt to make sure your items arrive to you safely, but sometimes things happen that are out of our control. We do not offer refunds, but we will happily replace your item(s). Please check our refund policy.

Can I cancel or change my order

No. All sales are final. Please check our refund policy.

I'm with the press and have an inquiry

Members of the media can contact us at info@cocoamade.com